When is my bill due?

• The due date noted on the bill is 15 days after the bill was mailed from CEMC. If the bill is not paid by the due date, it is subject to disconnection after 5 business days.

Where can I find more information about the the meaning of various items on my bill?

• A detailed illustration of each item can be found here: CEMC Bill Statement

The disconnect notice states “last day to pay”, what does it mean?

The last day to pay is the last pay to pay before service is subject to disconnection on the next business day. If the payment is made later, the service may be disconnected and a reconnection fee would apply.

Can the “last day to pay” be extended?

CEMC does not extend payment past the date on the disconnect notice, Members are referred to the Energy Assistance Agencies listed on the back of the bill.

How can I have my power restored  if my service is disconnected for non payment?

• During business hours, pay past due balance and reconnection fee in the district office, over the phone or online.  After business hours, pay past due balance and reconnection fee over the phone or online. Call 1-800-987-2362 to request reconnection.

What are the reconnection fees?

• During business hours - $55.00 for regular service and $85.00 for CT service.
• After business hours - $95.00 for regular service and $220 for CT service.
• After 10 PM an additional fee of $200.00 is required

Can the reconnection fee be added to my next bill?

The reconnection fee must be paid before the service can be reconnected.

I have received my final bill showing a credit balance. When will I receive my refund check?