Frequently
Asked Questions
How do I
apply for new service?
Call or go to your local district office
to apply for service. You will need the
911 address or meter number to establish
service.
How much notice is required to
set or disconnect service?
One business day.
Is a Deposit required?
Whether you have to pay a deposit
depends on:
• Your payment record, if you have had
service with CEMC.
• Your credit check, if you have not
previously had service with us.CEMC uses
Online Credit Exchange to provide a
credit evaluation unique to utilities,
the deposit decision is based on the
risk evaluation. It is a “soft” inquiry
and does not affect your credit score.
•The amount will be two times the
average bill at location or a minimum of
$150 if no billing history at location
• May be paid over the phone with
credit/debit card
• May be paid in the District office
with cash, money order or check payable
to CEMC, or credit/debit card .
How long is the deposit held?
• The deposit is refunded after 36
months with no late payments or refunded
on the final bill if member moves out of
our service area.
If I move, do I have to pay
another deposit?
We will transfer your deposit to your
new location provided service can be
disconnected within 3 days at the former
location. Past due balances must be paid
upon transfer.
What is the service charge and
Membership Fee?
The service charge in the amount of
$35.00 is for setting up your account. A
$10 membership fee, regardless of number
of meters, will be required of each
individual receiving service from CEMC.
The fee is refunded when the individual
no longer has service with CEMC.
How can I pay my
residential
bill?
We offer a number of payment options so
you may choose what is convenient for
you:
• Sign up
to pay your bill automatically by bank
draft at no charge.
•
Pay on our
website using E-Bill at no charge.
•
Over the
phone using debit or credit card at no
charge.
•
Only Visa or
Mastercard are accepted.Use the return
envelope provided with your bill.
•
Drop it by
our district offices, open Monday –
Friday 7:30 AM – 4:30 PM.
•
After hours
you may use the night depository boxes
located at our district offices.
•
Use one of
the collection agencies listed on the
back of your bill. (Only accept payments
before due date)
When is my bill
due?
-
The due date noted on the bill is 15
days after the bill was mailed from
CEMC.
If the bill is not paid by the due
date, it is subject to disconnection
after 5 business days.
The disconnect
notice states “last day to pay”, what
does it mean?
The last day to pay
is the last pay to pay before service is
subject to disconnection on the next
business day. If the payment is made
later, the service may be disconnected
and a reconnection fee would apply.
Can the “last day
to pay” be extended?
CEMC does not extend
payment past the date on the disconnect
notice, Members are referred to the
Energy Assistance Agencies listed on the
back of the bill.
How can I have my
power restored if my service is
disconnected for non payment?
-
During business hours, pay past due
balance and reconnection fee in the
district office, over the phone or
online.
After business hours, pay past due
balance and reconnection fee over
the phone or online. Call
1-800-987-2362 to request
reconnection.
What are the
reconnection fees?
•
During business
hours - $55.00 for regular service and
$85.00 for CT service.
•
After business
hours - $95.00 for regular service and
$220 for CT service.
•
After 10 PM an
additional fee of $200.00 is required
Can the
reconnection fee be added to my next
bill?
The
reconnection fee must be paid before the
service can be reconnected.
I have received my
final bill showing a credit balance.
When will I receive my refund check?
You should receive
a refund check within two weeks after
you receive the final bill.
What are your office hours?
You may visit any
of CEMC’s local offices Monday through
Friday, 7:30 a.m. - 4:30 p.m.
Ashland City: 315 N. Main St.
[map]
Clarksville: 1940 Madison St.
[map]
Dover: 420 Spring St.
[map]
Gallatin: 745 N. Blythe St.
[map]
Portland: 207 S. Broadway
[map]
Springfield: 1201 Fifth Avenue, W.
[map]
White House: 2285 Hwy 31, W.
[map]
Does CEMC offer any other
services other than electricity?
We offer only electrical service.
Does CEMC offer special pricing
for people who are disabled or who are
veterans?
All of our customers pay the same rates
for electrical service. We offer phone
numbers to various energy assistance
programs that may be able to help.
What types of credit cards do
you accept and what is the fee to pay
over the phone?
Visa or MasterCard and there is no fee
charged to the customer.
