NEWS & EVENTS


 

Contractor Inspecting Wood Utility Poles

Osmose Utilities Service Inc., a contractor working for Cumberland Electric Membership Corporation, will be working to inspect, test and treat wood utility poles within the cooperative’s service area. Workers are expected to be present for the next several months.

The purpose of the program is to inspect and treat the poles on a cyclical basis. CEMC hopes to prolong the life of existing poles by applying decay-preventing treatments and replacing those that are no longer safe enough to leave in its plant.

Osmose workers can be identified by the hardhats and brightly colored safety vests they wear. They will also carry laminated ID badges and their vehicles will be marked with magnetic signs. Members who have concerns about the legitimacy of workers on their property are encouraged to contact CEMC at (800)987-2362 for more information.

The season of giving

By Chris Davis, General Manager

I am honored to work alongside the employees of Cumberland Electric Membership Corporation. The people on our team have a real passion for people and the communities we serve, and it shows. It shows in the way they perform their jobs each day. They keep the lights on for 98,000 homes, farms and businesses in five counties. Every day. Rain or shine.

It also shows when they are challenged to do more.

In October, CEMC participated in the Tennessee Electric Co-op Day of Service. This annual event challenges the state’s electric co-ops to complete service projects in their communities.

For this year’s event, we participated in a donation drive to benefit children who attend schools throughout our five-county service area. Employees gave various nonperishable food items as well as basic clothing and personal hygiene items based on needs identified by school districts in each county.

It is amazing to see what can be accomplished when we work together. Statewide, electric co-ops completed 25 community service projects during this year’s Day of Service event. Some 400 co-op employees volunteered more than 1,000 hours serving their communities.

You can also see the passion our employees have for others in the way they responded to this fall’s hurricane season. Twelve CEMC lineworkers gave of their time to travel to North Carolina following Hurricane Florence. Just a couple of weeks later, another group of 18 volunteered to go to Georgia to assist with power restoration following Hurricane Michael. Our crews worked long hours, sacrificing time with their families to help restore power for strangers in need.

Serving our communities is the only reason our co-op exists. We have a mission to improve everyday life for our consumers, and that goes far beyond simply keeping the lights on.

This holiday season, I challenge you to seek out ways to serve others, whether it be through your church, a community service organization or just by helping a neighbor in need. Scripture tells us that it is better to give than to receive, and our community will be a better place if we all get involved.
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Join CEMC in decorating the Trees of Giving

Each year during the holiday season, the lobbies of Cumberland Electric Membership Corporation are decorated with trees bearing coats, hats, gloves and other winter clothing instead of the typical ribbons, bows and garland you might expect. These trees, known as Trees of Giving, will help bring warmth to those in need in our local communities this winter.

We invite everyone — employees and members alike — to help decorate our trees by donating cold-weather clothing such as coats, hats, gloves, scarves, warm socks and pajamas. Donations of nonperishable food items are also welcome and appreciated.

Donations will be accepted from 7:30 a.m. to 4:30 p.m. through Friday, Dec. 14, and will be delivered to local charitable organizations for distribution before Christmas.
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Switch to LED holiday lights this year

If you’re still decking the halls with your years-old incandescent Christmas lights, it’s time to make the switch to LED lights.
LEDs, or light-emitting diodes, are more efficient, more durable and longer-lasting than your old strands. They won’t burn out; they’re cool to the touch.

That makes them safer to hang on a tree or from your roof. And they won’t send your holiday electric bills through the roof.
LEDs are a holiday gift to yourself that keeps on giving year-round: The U.S. Department of Energy estimates that LEDs use 75 percent
less energy and last about 25 times longer than incandescents.

Sure, they’re a bit more expensive than traditional light strands. Look for a home improvement store with a trade-in program that gives you a discount on LEDs if you turn in your old, inefficient incandescent strands.
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CEMC employees serve community

In honor of the second annual Tennessee Electric Co-op Day of Service on Oct. 18, employees of Cumberland Electric Membership Corporation held a donation drive — collecting food, personal hygiene products and basic clothing items to benefit children who attend schools throughout the co-op’s five-county service area.

“We love the communities we serve,” says Stephanie Lobdell, CEMC community relations coordinator and organizer of the Day of Service project. “Our employees live and work in our service area, and they were eager to help provide for our youngest members.” 
Lobdell reached out to school districts in CEMC’s service area to determine immediate needs specific to each county. Employees in each district responded by donating items as requested.

In Cheatham County, employees purchased items to prepare lunches for students who have not qualified for free lunches and cannot afford to buy lunches.

Montgomery County employees purchased basic clothing and hygiene items for students in need.
CEMC employees in Robertson County collected nonperishable food items for students and their families who qualify as homeless and/or chronically hungry.

In Stewart County, employees donated various personal hygiene items for needy students.

Sumner County employees collected nonperishable food items for the schools’ backpack programs.

All items collected were delivered to school districts on or before the Day of Service on Oct. 18.

The Tennessee Electric Co-op Day of Service is coordinated by the Tennessee Electric Cooperative Association. More than 400 electric co-op employees participated in local community service projects across the state during this year’s event.
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CEMC helps with Hurricane Florence recovery efforts

Cumberland Electric Membership Corporation sent 12 lineworkers along with three bucket trucks, two digger trucks and two pickup trucks to South River Electric Membership Corporation in Dunn, N.C. to assist with Hurricane Florence recovery efforts. CEMC also released five contract crews and three right-of-way crews to assist in the storm's aftermath.

The massive hurricane is expected to leave widespread damage across much of the Atlantic seaboard, and CEMC crews will be in place to assist as soon as it is safe to work.

“This is a powerful storm, and the people of North Carolina have some tough days ahead,” says Chris A. Davis, general manager of CEMC. “We are proud of our linemen for volunteering to assist. They will be working long days in difficult conditions, but they were quick to respond to the call for help. We ask that the public keep them and their families in your thoughts and prayers while they are away.”

Crews left from Coopertown, TN this morning and are expected to arrive in Dunn, N.C. later tonight. It is unclear how long they will be in North Carolina. Please keep those affected by the hurricane in your thoughts and prayers as well as the emergency and volunteer workers who are responding.

Beware of third-party payment processors

Cumberland Electric Membership Corporation cautions its members when using third-party payment processors like Doxo.com. Such companies, which allow consumers to pay a variety of bills online—including CEMC bills—often charge a fee for their service. While third-party bill payment processors are legal, they can be misleading. Doxo.com and similar services may appear to be affiliated with CEMC; however, they are not. Nor are they official payment sites for CEMC.

If using Doxo.com, be aware that member payments may arrive late, resulting in late fees or even disconnection due to nonpayment.

The quickest, most economical way for CEMC members to make a payment is by using one of the convenient payment options offered by CEMC—none of which charge a fee.

Bank Draft Payment: Payments are automatically drafted from your checking/savings account each month on your due date.

Auto Pay: Payments are automatically drafted from credit or debit card each month on your due date.

Credit/Debit Card by Phone:
Pay your bill by phone using your credit card or debit card.

Mail:
Mail your payment in the return envelope included with your monthly statement. (To avoid late fees, please mail payments several days prior to the due date.)

SmartHub:
Pay your bill through the app or online with a credit/debit card.

District offices:
You can make payments at our district offices. Our district offices are open 7:30 a.m. to 4:30 p.m. Monday through Friday. For your convenience, each district office is equipped with a payment kiosk station that is available 24/7. Kiosks accept cash and credit/debit cards.

 

Why we plan outages

Have you ever received a notification from Cumberland Electric Membership Corporation informing you of a “planned outage?” You may have wondered, “What is a planned outage?” and, “Why does my electric utility need to perform one?” Occasionally, the equipment we use to bring power to your home needs to be replaced, repaired or updated. When this happens, we plan an interruption to electric service as a way to keep our crews and our members safe.

We do our best to plan these outages during times when you will be least inconvenienced, so we often perform planned outages during school and business hours. We also try to avoid planning these outages during winter or summer months. We understand these are peak times of the year when you depend on running your heating and cooling units the most.

While they may sound slightly inconvenient, planned outages are actually beneficial. Regular system upgrades are necessary for optimal performance, and they increase reliability. Repairing and upgrading our equipment are also critical to maintaining public safety. If older lines need to be replaced, we plan for the project and then repair or replace the line; that keeps everyone safe.

Planned outages also allow us to keep you informed of when and how long you will be without power. We will notify you at least two days prior to a planned outage so you can be prepared. We want to make sure we are doing everything we can to keep you safe and to keep our system running smoothly. So, the next time you hear about a planned outage, know that it is one of the best ways we can provide you with quality electric service.
 

Payment methods

At Cumberland Electric Membership Corporation, we understand that convenience is a must when it comes to managing your electric account. That’s why we are making it easier than ever to do just that by offering a number of convenient ways to pay your electric bill, including: 

Bank Draft Payment: Payments are automatically drafted from your checking/savings account each month on your due date.

Auto Pay: Payments are automatically drafted from credit or debit card each month on your due date.

Credit/Debit Card by Phone: Pay your bill by phone using your credit card or debit card. There is no fee for this service.

Mail: Mail your payment in the return envelope included with your monthly statement.

SmartHub: Pay your bill through the app or online with a credit/debit card for no additional fee.

District offices: You can make payments at our district offices. Our district offices are open 7:30 a.m. to 4:30 p.m. Monday through Friday.

For your convenience, each district office is equipped with a payment kiosk station that is available 24/7. Kiosks accept cash and credit/debit cards.

Please make room for roadside crews


When the power goes out, so do Cumberland Electric Membership Corporation’s line crews. Lineworkers are the first to respond after an outage occurs, and they work tirelessly, often in dangerous conditions, to restore power to the communities we serve. If you are traveling and see one of our crews on the side of the road, we kindly ask that you move over if possible and give them a little extra space to work. We care deeply about the safety of all, and this extra precaution ensures just that.

If you approach a crew while traveling on a two-lane road, moving over to the next lane might not be an option. In this case, we simply ask that you slow down when approaching roadside crews. If you approach a crew while traveling on a four-lane road, and safety and traffic conditions allow, we ask that you move over into the far lane.

In 2011, following efforts by Tennessee’s electric cooperatives and municipal utilities, the state’s Move Over law was revised to include utility workers as well as the already covered police, firefighters and other first responders.
The requirements of the Move Over law are simple. On a four-lane road, if safety and traffic conditions allow, a driver approaching a utility vehicle with flashing lights must move into the far lane. On a two-lane road or when changing lanes is not possible, a driver must reduce speed.

Utility crews are not the only ones who could use the extra space. Emergency responders, such as police officers, firefighters and emergency medical technicians, often find themselves responding to emergency situations near busy roadways. We ask that you follow the same procedures mentioned above to help keep these crews safe.
There is plenty of room for all. Let us work together to keep everyone safe on our local roadways.

 


 

CEMC Member Falls Victim to Scam

CEMC has been made aware that there is a phone scam in our service area, whereby a request is made for immediate payment by credit card in order to avoid being disconnected. 

CEMC does not call members demanding payment over the phone. Members who have doubts about the legitimacy of a call should contact CEMC directly at 1-800-987-2362, even if the number displayed on their phone is CEMC’s phone number.

Introducing Outage Alert!

 

That vibration or ring tone from your mobile phone could be a text message from CEMC indicating that your power is out and crews are on the way!

Unfortunately power outages are a part of life and occur for various reasons such as weather conditions, vehicle accidents, downed tree limbs and more. While CEMC makes every effort to restore your power safely and efficiently we also want to keep our members informed during outages. Get notified by CEMC when the power is out at your home by signing up for Outage Alert!

After you signup for Outage Alert you will receive a text message to your mobile phone when an outage is predicted in your area either by our Outage Management System, by another customer in your area, or by you.There are no charges for this service, although messaging and data rates apply based on your mobile carrier plan.

Sign Up / More Information