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Service Information/ Forms Guidelines for Overhead Temporary Service Guidelines for Mobile Home Service Heat Pump Loan Application Line Extension Charges Electrical Permits Quality Contractor Network Underground Construction Policy

New Service By applying for electric service and by the payment of a membership fee, you are now a member/owner of the cooperative. You join more than 89,000 members who share in the CEMC ownership in our five-county area. How to Establish New Service Energy Efficiency Programs Cumberland Electric Membership Corporation can help you keep your home safe and comfortable. We are available to give you tips on energy efficiency and safety, so that you can be sure you're getting the most from the energy you use. The Energy Right Program from CEMC and TVA is designed to help you save money and gain efficiency in your home energy usage. Here’s how we can help: Heat Pump Loan Program: In cooperation with the Tennessee Valley Authority (TVA), low-interest loans are available to consumers who qualify for installation of a heat pump in a residence that has had permanent electric service for one year. More Information In-Home Energy Evaluation Program: CEMC and TVA are making it easier than ever to become energy efficient while also saving money. With the new In-Home Energy Evaluation Program, you can reduce your power usage and receive a cash incentive or financing assistance for installing home energy improvements. For more information call 866-441-1430. New Homes Program: This program offers assistance to customers in the planning of energy- efficient, all-electric new homes. Areas addressed are air infiltration, heating and cooling equipment, insulation, ventilation and water heating. Cash incentives are paid for homes built to program standards

Green Power Switch: CEMC now offers Green Power Switch. The "green" refers to renewability. It is power generated by renewable resources like wind, solar, and landfill gas. You use it today, it comes back tomorrow, like a growing plant. This program is designed for our customers who want to use renewable energy resources to help improve the environment in the community we all share.

HVAC Sizing Recommendations: Residential electric heating and cooling loads can be calculated to determine what size HVAC system should be recommended. Operating cost comparisons for different types of heating and cooling systems are also available upon request.

Levelized Payment Program: Levelized bills are calculated as the average of the current and previous eleven (11) month’s energy usage (kWh) multiplied by the current CEMC residential rate plus the current TVA Fuel Cost Adjustment amount. Any applicable additional charges will be added to this averaged amount to calculate the total amount due. To enroll in the program, member must own the home and have had continuous service at the home for at least twelve (12) months with no returned checks and/or not more than one (1) late payment.

Life Support: Customers who depend on life support equipment may be identified on a priority list for notification of planned power outages.

Project Help: This is a voluntary program for consumers to contribute a dollar or more each month to help the needy with their energy bills.

Security Lights: The installation and maintenance of various types of security lighting is available for a monthly rental fee.

The Tennessee Magazine: This consumer publication is distributed monthly by the Tennessee Electric Cooperative Association to more than one million Tennessee families and businesses. Inside the magazine there is a five-page "CEMC News" section that is written specifically for our members. Online Edition of the Tennessee Magazine