COVID-19
Updates for
our members



April 3, 2020

Important CEMC member COVID-19 update and reminders
Effective March 20, CEMC suspended all disconnects and late fees until further notice. 

Electric usage will continue to accrue and be billed.  Members are encouraged to pay at least a portion of their bill as they are able. By paying what they can now, members
will avoid a large multi-month balance when the pandemic is over. 

While CEMC bill statements continue to show late fee amounts and disconnection dates, please know these are not applicable at this time. 

All CEMC lobbies and drive-thru windows remain closed, but payments can be made via:
• Via SmartHub online and through the mobile app,
• Credit/debit card payments by phone
• 24-hour payment kiosks, which are available at all CEMC office locations and do accept cash and credit card payments. (Kiosk walk-through)
• Members who wish to pay by check should mail payments along with their payment stub to: Cumberland EMC, P.O. Box 2252, Birmingham, AL 35246-0039

When the COVID-19 outbreak is under control, CEMC will transition back to normal business operations. CEMC is currently working on developing payment plan options for members who are behind on their electric bills.  More information regarding payment plan options will be provided when available.  

As this situation evolves, we are committed to being responsive to the needs of our members, employees and communities. Thank you for your support as we work to keep our communities safe.

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March 23, 2020

Drive-thru windows closed. List of approved meter bases
In an effort to limit contact and potential exposure and/or spread of the coronavirus (COVID-19), all CEMC drive-thru windows will be closed, beginning today, Monday, March 23 at 4:30 p.m. until further notice. The call center will remain open during regular business hours and members will still be able to manage their accounts through the following methods:

• Via SmartHub online and through the mobile app,
• Credit/debit card payments by phone
• 24-hour payment kiosks, which are available at all CEMC office locations and do accept cash and credit card payments. (Kiosk walk-through)
• Members who wish to pay by check should mail payments along with their payment stub to: Cumberland EMC, P.O. Box 2252, Birmingham, AL 35246-0039

Please do keep in mind that CEMC is suspending all cutoffs and late fees until further notice.

At this time, we will also be suspending the sale of meter bases. We have compiled a list of approved meter bases CEMC will accept for installation during this suspension period (view approved meter bases).As this situation evolves, we are committed to being responsive to the needs of our members, employees and communities.

Thank you for your support as we work to keep our communities safe.


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March 20, 2020

CEMC suspending cutoffs and late fees until further notice
In light of the growing concern surrounding the spread of the novel coronavirus (COVID-19) and the hardship it is placing on many CEMC members, CEMC is suspending all cutoffs and late fees until further notice. This includes prepaid accounts.  Updates will be provided every 15 days to keep you up to date on this ever-evolving situation. Please continue to follow us on social media and check our website for updates. If you would like to monitor your electric usage, you can do so by downloading our SmartHub mobile app or login to SmartHub from our website. We are proud to be a part of the communities we serve and know we will work through this tough time together.   

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March 17, 2020

CEMC suspending cutoffs through April 1, 2020
At CEMC we realize this is a stressful time for many and we want you to be at ease about your electric service.  CEMC is suspending cutoffs through April 1, 2020.  If you have any questions regarding your account or need to discuss your bill, please give us a call at 800-987-2362.

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March 16, 2020

A message to our members
With the impact of the novel coronavirus (COVID-19) disrupting much of our daily lives, Cumberland Electric Membership Corporation wants to assure the communities we serve that we are prepared to continue our operations throughout the duration of this public health crisis. The health and safety of our employees and members is always our top priority and in an effort to carefully balance member service with the overall well-being of our communities, please be aware of the following:

Starting at noon, Tuesday, March 17, All CEMC lobbies will be closed to walk-in traffic until further notice  
• Drive-thru windows and our Call Center (800-987-2362) will remain open during regular business hours from 7:30a.m. - 4:30 p.m.
• 24-hour payment kiosks are available at all CEMC office locations
• You can also conduct business with us via the SmartHub mobile app and here on our website

Our operations personnel will continue to do their important work to keep the power system operating reliably. CEMC will continue to respond to outages 24 hours a day. Please report outages via the SmartHub mobile app or by calling us at 800-987-2362.  

It is unfortunate that some will use events like this to take advantage of others. CEMC reminds our members to be aware of scams targeting utility consumers. Your co-op will never:• Call to threaten disconnection

• Demand immediate payment with a prepaid card
• Show up to your home and request access indoors
• Ask for sensitive data like banking information via email or phone

This is a fluid situation, and we recognize that many businesses, individuals and families may be impacted by these unprecedented events. As this situation evolves, we are committed to being responsive to the needs of our members, employees and communities.  Thank you for your support as we work to keep our communities safe.