Welcome New Members

Welcome! As a member, you share CEMC ownership in our five-county area. Our Website, Facebook, Instagram, and Twitter sites provides information about our services, energy tips, and much more. We also encourage you to read the monthly consumer publication, The Tennessee Magazine. On behalf of our board of directors and employees, welcome to Cumberland Electric Membership Corporation!

Energy Efficiency Programs

Efficiency Upgrades Loan Program: In cooperation with the TVA, low-interest loans are available to consumers who qualify for installation of efficiency upgrades in a residence that has had permanent electric service for one year.

Home Energy Evaluations: CEMC and TVA are making it easier than ever to become energy efficient while also saving money. With a Home Energy Evaluation, you are armed with the knowledge to reduce your power usage and may be eligible to receive cash incentives and/or financing assistance for installing home energy improvements. For more information call 800-987-CEMC(2362) or visit our Services.

New Homes Program: This program offers assistance to customers in the planning of energy efficient, all-electric new homes. Areas addressed are air infiltration, heating and cooling equipment,insulation, ventilation and water heating. Cash incentives are paid for homes built to program standards.

Renewable Energy Solutions: CEMC and TVA are proud to offer multiple programs that provide and support renewable energy (i.e. solar, wind, biomass and low-impact hydro generation). From simple member financial contributions for renewable generation to small or large scale grid-tied generation there are multiple programs available. For more information please call 800-987-CEMC(2362) or visit https://www.tva.com/Energy/Renewable-Energy-Solutions.

Levelized Payment Program: Levelized bills are calculated as the average of the current and previous eleven (11) month’s energy usage (kWh) multiplied by the current CEMC residential rate plus the current TVA Fuel Cost Adjustment amount. Any applicable additional charges will be added to this averaged amount to calculate the total amount due. To enroll in the program, member must own the home and have had continuous service at the home for at least twelve (12) months with no returned checks and/or not more than one (1) late payment.

Member Services

Project Help: This is a voluntary program for consumers to contribute a dollar or more each month to help the needy with their energy bills.

Life Support: Customers who depend on life support equipment may be identified on a priority list for notification of planned power outages.

Security Lights: The installation and maintenance of various types of security lighting is available for an installation fee and a monthly rental fee.

SmartHub: View your daily usage, pay your bill online, view an image of your bill, update contact information and more. Available login at www.cemc.org or download the app via Google play and Apple Store.

The Tennessee Magazine: This consumer publication is distributed monthly by the Tennessee Electric Cooperative Association to more than one million Tennessee families and businesses. Inside the magazine there is a five-page "CEMC News" section that is written specifically for our members. The Online Edition of the Tennessee Magazine is available at www.cemc.org.

Bill Payment

Bank Draft Payment: Automatically drafted from your checking / savings account each month on your due date.

Credit / Debit Card by Phone: Pay your bill by phone using your credit card or debit card. There is no fee for this service. Mail your payment in the return envelope included with your monthly statement.

SmartHub: Pay your bill online with a credit/debit for no additional fee.

Payment Centers at our local districts offices: All district offices have kiosk payment centers available 24 hours a day, 7 days a week.

Power Outages

Severe weather and accidents can cause damage that can lead to power outages. After checking your circuit breakers and/or fuse boxes in your home, you may report a power outage by calling us at (800) 987-CEMC (2362) or by using the SmartHub mobile app. Our highly trained restoration personnel will make every effort to restore your power as quickly and safely as possible.An outage map and sign up for text alerts are available.