Expanded Due Date Selection for CEMC/Cumberland Connect Members

CEMC/Cumberland Connect is enhancing its billing process by offering members increased flexibility in selecting their due dates. Starting this fall, all accounts will be moved to a new due date. To accommodate individual preferences, members can choose from eight available due dates: the 3rd, 6th, 9th, 12th, 15th, 18th, 21st, or 24th of each month.

Key Details:

• Selection Window: Members can choose their preferred due date now through November 15.
• How to Select: You can select your new due date online through SmartHub, by phone with a customer service representative at 800-987-2362, or in person at a CEMC/Cumberland Connect business office.
• Automatic Assignment: Members who do not actively choose a new due date will be automatically assigned one of the available options. We will make every effort to assign a new due date as close to your current date as possible.
• Billing Impact: The change will take effect on the November billing cycle (bills rendered after November 17th). Depending on the new due date, the November billing period may be shorter or longer than usual.

Important Reminder: During the selection process, CEMC/Cumberland Connect will not ask for any payment information. The only information needed is your preferred due date. Please be cautious of any requests for payment details during this period, as they may be fraudulent.

It’s important to note that all accounts will be moved to a new due date. Members are encouraged to make their selection during the specified period to ensure they receive a due date that best suits their needs.

If you have any questions or need help selecting your new due date, our customer service team is here to assist. Thank you for being a valued member of CEMC/Cumberland Connect.

How to select your preferred due date in SmartHub

1. Log into SmartHub
2. Click on “Submit Additional Info” or the Preferred Due Date notification
3. Under “Reason for Inquiry,” choose “Expanded Due Date Selection”
   
4. Complete form to choose your preferred due date
   
5. You will need to complete this form for every account. You can also select the “Every account needs the same due date” checkbox to align all of your accounts to the same due date.