Beware of Payment Scams Targeting Utility Members
Payment scams are becoming more common, and utility members are a frequent target. These scams are designed to look legitimate and create urgency, pressuring people to send money before they have time to verify the request.
We recently encountered a situation where a member received a text message claiming to be from CEMC. The message referenced a specific service address and a “meter install,” making it seem official. The member was then transferred by phone and paid over the phone, believing the request was legitimate. The payment never reached us since the request was from a scammer, and the phone number later stopped working.
Unfortunately, this type of scam can cause significant financial and emotional stress.
What to Watch For
Payment scammers often:
- Send texts or emails demanding immediate payment
- Reference real details like an address or service work
- Ask for payment over the phone or through unusual methods
- Create urgency by implying delays, penalties, or service issues
If a message pressures you to act quickly, that is a major red flag.
Important Reminder
We will never send a text message, email, or directly call you demanding payment.
If you receive a text or email asking for payment, do not respond, do not click any links, and do not provide personal or financial information.
What To Do Instead
If you receive a suspicious message or phone call:
- Do not send payment
- Do not reply or call the number provided
- Call us directly at (800) 987-2362 to verify whether there are any legitimate charges on your account
If you believe you may have already sent payment to a scammer, contact your bank immediately.